At Diversum Genus, we aim to deliver your order as efficiently and securely as possible. Please review our shipping information below.

All items are made to order. Please allow 1–3 working days for production before dispatch (excluding weekends and public holidays).

During busy periods, processing times may be slightly extended. Any significant delays will be communicated.

Standard UK delivery (£4.99): Estimated delivery within 2 working days after dispatch.

Express UK delivery (£11.99): Estimated delivery the next working day after dispatch.

Tracking details will be provided once your order has been shipped.

We ship internationally.

International delivery times: Typically 5–15 business days, depending on destination.

Delivery times may vary due to customs processing, local courier services, or unforeseen delays.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees.

These charges are determined by your local customs authority and are the responsibility of the customer.

Diversum Genus is not responsible for delays caused by customs clearance.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Please allow up to 24 hours for tracking updates to appear.

Diversum Genus is not responsible for delays caused by incorrect or incomplete delivery addresses provided at checkout.

If a parcel is returned to us due to an address issue, re-shipping costs may apply.

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at info@diversumgenus.com

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If your parcel is marked as delivered but you have not received it, please check with neighbours or your local delivery service first.

If the issue persists, contact us and we will assist where possible.

If you have any questions regarding shipping, please contact us at info@diversumgenus.com